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Friday, July 8th, 2022

Customers flee uncivil behaviour

By Lesley Ciarula Taylor | Wed Sep 28 2011 Customers will dump a business and tell their friends to do the same even if they just overhear an employee being rude, two business professors have found. “There is a moral argument against employees being uncivil,”Georgetown University’s Christine Porath said. “But you stand a much stronger chance of getting that […]