Customers flee uncivil behaviour
September 29, 2011 by Adil Virani
Filed under Latest News, Latest Rates, Mortgage FAQ, Recent News
By Lesley Ciarula Taylor | Wed Sep 28 2011 Customers will dump a business and tell their friends to do the same even if they just overhear an employee being rude, two business professors have found. “There is a moral argument against employees being uncivil,”Georgetown University’s Christine Porath said. “But you stand a much stronger chance of getting that […]
